Frequently Asked Questions

    • Unfortunately we do not allow weddings or wedding receptions at Level One.  All wedding ceremonies and receptions must take place at our other venue on property, Highfields Event Center.

    • We do not allow for holds on any dates.  Events are booked with a signed contract and payment in full.  

  • All sales are final and payments are non-refundable.

  • Yes, all clients are required to have a valid credit card on file that we hold in lieu of a security deposit.  Credit cards are not charged for payment, unless the client requests we do so.

  • Yes, all credit card payments require a 3.75% processing fee.  There is no fee to pay by check or e-check.

    • The meeting and event space is rented by the hour, with a 5 hour minimum rental.  The hourly fee varies based on the day/time you plan to use the space.  You must include any time needed for set-up and clean-up in the hours you book.  Level One does hold the right to charge for any overage in time that was not contracted.  

  • All events at Level One must be cleaned up and out of the venue by 10:00pm.

  • Yes, the venue is handicap accessible

  • The venue has 2 single restrooms.

    • Yes, all events have a 5 hour minimum for booking. 

  • If you need to access the venue before your event for set-up, you must include those hours in your booking time.

  • If the venue is available, we can arrange for prior day item drop off for a fee of $250.

    • If the venue is available, we can arrange for a late pick up for a fee of $250. 

    • We do not have preferred caterers at Level One.  You are welcome to book a caterer of your choosing or bring your own food.  We can provide a list of caterers we love, if interested. 

    • Yes, you can bring your own beverages and alcohol.  We do have an unstocked bar in the venue. The built-in unstocked bar is located in the northwest corner of the hall. Level One does not currently have a liquor license.

  • There is a small catering prep kitchen at the venue with a sink, counter space, commercial food warmer and refrigerator.

  • Food trucks are allowed at Level One.  They are able to park on the outdoor terrace. 

  • Guests park in the upper parking lot, which is shared with Highfields Event Center, and walk down the ramp to the right of the building to enter on the lower level.  Four parking spaces are available on the brick terrace at the bottom of the ramp by the Level One entrance if needed.

    • The outdoor terrace is included in the meeting and event space rental fee.  It is a 3,000 sqft paver and stone terrace for cocktails or outdoor seating.  It also includes 12 Volt lighted grounds and ponds. 

    • Level One entrance is located on the lower level of the building.  The top level is NOT a part of Level One.  Please instruct guests to follow the ramp to the right of the building and enter the door at the lower level. 

    • Post-event restroom cleaning is included in the facility rental fee. You or your caterer are responsible for cleaning the kitchen, all tables, and outdoor space after your event. A wet-mop is provided for cleaning up spills on the floor.  All trash must be removed from the venue and disposed of in our dumpsters following the event.  Recycling and disposal containers are located in the front parking lot.

    • It is a good idea to bring some signage to keep at the top of the entrance ramp, directing guests to enter on the lower level. 

    • We do not supply table linens.  If you plan to bring your own linens, past events that have used the tables pushed together have used either 90" x 90" square linens (lap length) or a 120" round linens (they fall a little short on the corners but go almost to the floor on the sides)

    • You are not allowed to remove our chairs and furniture from the indoor venue, other than the 36” cocktail tables, which can be taken to the terrace area.  If you do bring the cocktail tables onto the terrace, we ask that they are brought back inside before the end of the event.  

  • We do not handle any rentals of additional furniture or seating.  You are welcome to bring your own additional items or use a rental company of your choosing.  All rentals must be delivered and removed the same day as your event.

  • No outdoor speakers are allowed.

    • You are welcome to bring your own tents or rent a tent for the terrace area.  If you plan to rent a tent, delivery and pickup must take place the same day as your event. 

  • No hanging items on the walls is permitted.

    • To protect the natural setting of the venue NO Bird Seed, Confetti, Glitter, Rice, Streamers are permitted. Candles must be enclosed in either hurricane glass globes or votive glass containers.

    • A week or two prior to your event, you will receive an email with a code for accessing the venue.  

  • We do have wireless internet that you are able to access the day of your event.  A password will be provided after booking.

    • We do not have any AV equipment at Level One.  All AV items are the responsibility of the client. 

    • There is an additional fee f you wish to add the Glassed Groom Suite to your rental.

    • The Glassed Groom Suite includes a Pool Table, Sofa, Loveseat & Coffee Table, TV, and Hooks & Built-In Lockers for Storage